Our current processing time is 10-14 business days (does not include weekends or holidays). Due to the handmade and custom nature of our products, some products take longer to make than others. Orders of multiple items will ship once the entire order is complete. All orders are shipped via USPS.
• Do you accept returns, exchanges, or cancelations?All sales are final! Since most items are custom made just for you, we cannot accept returns, exchanges, or cancellations. We hope that you love your order, but please reach out to us if you have any issues or concerns and we'll work to fix it.
• What if my order is damaged, lost, or stolen?We do our best to ensure your order arrives safely. Unfortunately sometimes things happen that are out of our control. We are not responsible for orders once they're shipped. If you have issuses with shipping, you will need to contact USPS.
If you chose insured shipping at checkout, you can file a USPS claim for damaged packages online here. You may be instructed to bring the package to your local post office for inspection. DO NOT ship the item back to us or throw any contents of the package away, as that will void your claim.
• What if my USPS tracking says "returned to sender"?
If the shipping information you provide is incorrect, USPS will return your package to us. It is the buyers responsibility to provide us with the correct shipping information so your package can arrive safely. We do not reship returned packages. When we recieve a RTS package, the order will be refunded minus the shipping cost.
Yes! We're always striving to reduce our carbon footprint. We use recycled and biodegradable packaging as often as possible. All of our products are made with plant-based and cruelty-free materials.
• Do you ship internationally?
International shipping is currently not available on our website. For any inquiries, please send us an email telling us the items you want and your country/postal code, so we can look into a shipping estimate for you